FAQ

Have questions? We’ve got answers.
Below are some of the most common questions we get about our products, shipping, and more. If you can’t find what you’re looking for, our friendly support team is just a message away — we’re always happy to help!

Store & Products

When are more products releasing?

We have exciting plans for the future of our store.

We're starting small so we can focus on quality, grow sustainably, and build a brand you can trust.

Are your products baby-safe and non-toxic

Absolutely. Our playpens are thoughtfully designed with your baby's safety as the top priority. They’re made using non-toxic materials, completely free from phthalates and lead. We never use harmful glues and the small amount of adhesive used is safely sealed inside the joints to securely hold the bars in place. Every wooden surface is carefully sanded smooth to create a safe, gentle space for curious little hands.

Can your playpens be used outdoors?

Yes, our playpens are suitable for outdoor use! However, we recommend bringing them inside during rain or wet conditions to keep the wood in great shape for years to come.

Where is your wood sourced from?

We proudly source our pine wood from sustainable forests in New Zealand. Known for its strength, durability, and beautiful natural grain, New Zealand pine is an ideal choice for baby products. It’s lightweight yet sturdy, making it perfect for a safe and practical playpen design.

We carefully select suppliers who follow responsible forestry practices to ensure that our materials are not only high quality, but also environmentally friendly. By choosing premium New Zealand pine, we’re committed to offering products that are safe for your family and gentle on the planet.

Shipping

Why don't you ship internationally?

We're currently focusing on launching and testing our product in the Australian market first. But stay tuned, international shipping is definitely on the way!

How long does shipping take?

Orders are processed and shipped within 3 business days. Please allow 1–2 weeks for your order to arrive, depending on your location.

Can I track my order?

Yes, we will provide a tracking number after the product has been shipped.

Returns & Exchanges

What is your return policy?

Please view our return policy here.

Do you offer warranty?

Please view our warranty policy here.

What if my item arrives damaged?

If your item arrives damaged or faulty, you’re entitled to a replacement or a full refund. For full details, please see our Return Policy.